BUSINESS ECONOMICS

The module teaches students basic economic principles and how to recognize and apply economic elements in real work situations. Students will be exposed to fundamentals of both microeconomics and macroeconomics, supply and demand, the theory of the firm, characteristics of a market system, opportunity cost, measures and determination of national output, income and employment, money and the banking system, the role of the government in the economy, economic growth, and international trade.

Course creator: Mior Ahmad Jafri (FBM)

202404 Business Etiquette in Customer Service

This course provides good understanding on the concept and techniques for providing good customer service and improving professional etiquette.